Frequently Asked Questions
Everything you need to know about shopping with SENA Europe GmbH.
What is the standard shipping time for orders within Europe?
We typically process and ship orders within 1-2 business days. Delivery within Germany takes 2-4 business days, while international shipping across Europe usually arrives within 5-7 business days.
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return shipping label.
Which payment methods do you accept?
SENA Europe GmbH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Where are your garments manufactured?
We prioritize ethical production and high-quality craftsmanship. Our collections are designed in Germany and manufactured in certified factories across Europe and Asia that adhere to strict fair labor standards.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.